Last updated October 12, 2026
1. Who is responsible
The organisation responsible for personal information collected through the IPTV Quebec service is IPTV Quebec. Our person in charge of the protection of personal information answers any privacy question or request at chdaouibassem@gmail.com.
2. What we collect
- Contact details you give us when you order, request a trial or contact support, such as your name and email address.
- Order and payment details, such as the plan you chose, the order date and the payment reference. We never receive or store card numbers.
- Support information, such as your device model and the messages you send us by WhatsApp or email. If you contact us on WhatsApp, we also receive your phone number and WhatsApp profile name.
- Technical service data when you use the service, such as IP address, device or app type and connection times. This is needed to deliver streams, apply connection limits and keep the service secure.
- Website data: our hosting provider may record standard server logs (IP address, browser, pages requested) for security and reliability.
3. Why we use it
- To set up, deliver and support your subscription (needed to provide the service you asked for).
- To keep accounting and tax records (a legal obligation).
- To protect the service against abuse, enforce connection limits and keep it secure (a reasonable purpose that we explain here).
- To answer questions you send us before you become a customer (with your consent, which you give by contacting us).
We do not use your data for advertising and we do not sell it.
4. Who we share it with
We share data only with service providers who help us run the service, such as WhatsApp (operated by Meta) when you choose to message us there, our email, hosting and server providers, and with banks as part of processing your payment. They may only use the data on our instructions. We disclose data to authorities only where the law requires it.
5. International transfers
We serve customers in Canada and handle personal information in line with PIPEDA and, for Quebec residents, Law 25. Some of our service providers, such as WhatsApp (Meta), may process information outside Quebec or outside Canada, including in the United States. Before information leaves Quebec we assess the privacy risks and rely on contracts that give it comparable protection.
6. How long we keep it
- Account and order data: for as long as you are a customer and afterwards for the period required by tax and accounting law.
- Support messages: up to 24 months after your last contact.
- Technical service data: only as long as needed for delivery and security, normally a few weeks.
7. Your rights
You have the right to access your personal information, to have it corrected, to withdraw your consent, to have it deleted or no longer used where the law allows, and to receive it in a portable format. To use any of these rights, email chdaouibassem@gmail.com. You also have the right to complain to the Office of the Privacy Commissioner of Canada or, if you live in Quebec, to the Commission d’accès à l’information du Québec.
8. Cookies
Our website does not use advertising or analytics cookies. See our Cookie Policy for details.
9. Children
Our service is not directed at children and we do not knowingly collect information from anyone under 14 without a parent’s consent.
10. Changes
We will update this policy when our processing changes. The date at the top shows the latest version.