Last updated October 12, 2026
1. The 7-day guarantee
If the service does not work on your devices and internet connection, and our support team cannot fix the problem, you can ask for a full refund within 7 days of receiving your login details.
2. How to ask for a refund
- Message us on WhatsApp (+212 617-767050) or email chdaouibassem@gmail.com and describe the problem, your device and your internet connection.
- Give us the chance to help. Most problems are solved in minutes, for example with a different player, server or setting.
- If we cannot fix it, reply asking for a refund. We confirm by email and close your subscription.
3. How the money is returned
Refunds are returned to the person who paid, using the same payment method where possible, for the amount you paid us. We aim to send them within a few business days of confirming the refund. We cannot refund fees charged by your own bank.
4. When the guarantee does not apply
- Requests made more than 7 days after the login details were delivered.
- Subscriptions ended because the Terms and Conditions were broken, for example by sharing a login.
- Problems caused only by a channel or event not being available, when its availability was not confirmed to you in writing before you paid.
That is why we recommend the free trial: test the channels you care about on your own TV before you pay.
5. No automatic renewal
Plans never renew on their own, so there is nothing to cancel and no surprise charges. Your plan simply ends on its date.
6. Your statutory rights
This policy is in addition to, and does not limit, any mandatory rights you have under the consumer protection law of your country.