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Help Center

How can we help?

Answers to the questions we are asked most, from your first login to buffering, payment and refunds. Still stuck? A person is one message away.

Getting started

How do I get my login details?

After your payment arrives, we email your username, password, server URL, M3U link and backup server line, usually within minutes. Check your spam folder if nothing arrives within an hour.

Xtream Codes or M3U: which should I use?

Use Xtream Codes (server URL, username, password) whenever your player supports it: the program guide, catch-up and on-demand library load automatically. Use the M3U link for players that only accept a playlist URL.

Which player app should I install?

Any player from your device’s official app store that supports Xtream Codes or M3U. Our installation guides explain the steps for each device, and support can recommend a player.

How long does activation take?

Usually under ten minutes from the moment your payment lands.

Devices and connections

Which devices are supported?

Fire TV, Android TV and Google TV, Apple TV, Samsung, LG and VIDAA smart TVs, Roku, Chromecast, NVIDIA Shield, Windows, Formuler and BuzzTV. See the installation guide.

What is a connection?

One screen playing at a time. Install the player on as many devices as you like; your plan sets how many can watch simultaneously.

Can I move my login to a new TV?

Yes, at any time. Install the player on the new device and enter the same details.

Which device is best?

For most homes, a Fire TV Stick 4K Max. Our device comparison covers every option.

Playback and picture

Why does a channel buffer?

Usually because of Wi-Fi. Use a cable or strong 5 GHz signal, restart the device and router, and pause downloads. Read our internet speed guide.

What is the backup server line?

A second server address included with every plan. If your main line struggles, switch to it in your player in a few seconds.

The program guide shows the wrong times.

Set the player’s time zone to your own (for example America/Toronto or America/Montreal) and make sure the device sets its date and time automatically.

How do I change the audio language?

Open the audio or track menu in your player while the channel is playing. Available tracks depend on the channel.

The guide is empty.

Wait a few minutes after first login, then refresh the EPG in your player’s settings.

Plans and payment

How do I pay?

Order on WhatsApp (+212 617-767050) or through the checkout page, and we send you the payment details. Prices are in Canadian dollars and we never ask for or store card numbers.

Does my plan renew automatically?

No. Plans end on their date. To continue, you order again.

Can I extend or upgrade my plan?

Yes. Message support and we will extend your current login or add connections.

Do longer plans include more channels?

No. Every plan includes everything; longer plans only cost less per month.

Trial and refunds

Is there a free trial?

Yes: 24 hours, no card required. Request a free trial.

What is the refund policy?

If the service does not work on your setup and we cannot fix it, you can get a full refund within 7 days. Read the Refund Policy.

Account and security

I lost my login details.

Message us on WhatsApp (+212 617-767050) or email us from the address you ordered with, and we will resend them.

Can I share my login?

Only within your own household and within your plan’s connection limit. Sharing logins publicly can lead to suspension.

How do you handle my data?

We collect as little as possible and never sell it. Read our Privacy Policy.

Ready when you are

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