Last updated October 12, 2026
1. Who we are
These terms apply to the IPTV Quebec service (“IPTV Quebec”, “we”, “us”). You can reach us on WhatsApp (+212 617-767050) or at chdaouibassem@gmail.com. These terms form the agreement between you and us when you order a subscription, request a trial or use our website.
2. The service
We provide a technical network access service that lets you receive live television channels and on-demand titles over your own internet connection, using a player app of your choice. We do not host, record or broadcast media on our own servers; content reaching you is provided by third-party sources over which we have no editorial control. Please also read our Disclaimer.
The channel line-up changes over time as channels are added, moved or removed. We do not guarantee that any particular channel, program or event will be available. Check the current list during your trial or ask support before you buy.
3. Your account and login
- You must be at least 18 years old to order a subscription.
- Your login is for your own household. Keep your username, password and links private.
- Your plan sets how many streams may play at the same time (one, two or three connections). Using more simultaneous streams than your plan allows may cause playback to stop.
- You are responsible for your devices, apps and internet connection, including any costs from your internet or mobile provider.
4. Plans, prices and payment
Plans are sold for 1, 3, 6 or 12 months with one, two or three connections, at the prices shown on our pricing section at the time of your order. Prices are in Canadian dollars (CAD).
After you order, we send you the payment details on WhatsApp. Any fees charged by your bank or payment provider are your responsibility. We never ask for or store card numbers.
There is no automatic renewal. Your plan ends on its end date unless you choose to order again. We may change prices for future orders; a change never affects a plan you have already paid for.
5. Delivery
Once your payment has been received, your login details are sent to the email address you gave us, usually within minutes. If you have not received them within an hour, check your spam folder and then contact support.
6. Free trial
We may offer a short free trial so that you can test the service on your own devices and connection. Trials are limited to one per household, can be declined or ended at our discretion and are not converted into a paid plan automatically.
7. Refunds
We offer a 7-day money-back guarantee on the conditions set out in our Refund Policy. Nothing in these terms limits any mandatory rights you have under the consumer protection law of the country where you live.
8. Acceptable use
You agree not to:
- resell, share or redistribute your login outside your household, except through our reseller program;
- record, re-broadcast or publicly show content in breach of the rights of its owners;
- attempt to disrupt, overload or gain unauthorised access to our systems;
- use the service in any way that breaks the law of your country.
You are solely responsible for making sure that your use of the service complies with the copyright and broadcasting laws of the country where you live and with the terms of the content owners.
9. Availability and support
We aim to keep the service available around the clock and include a backup server line with every plan, but we cannot promise uninterrupted service. Maintenance, problems with third-party sources or your own connection can affect playback. Support is available every day on WhatsApp; see Live Support.
10. Suspension and termination
We may suspend or end a subscription, without refund, if these terms are seriously or repeatedly broken, for example by sharing a login publicly or exceeding connection limits on purpose. Where reasonable, we will contact you first.
11. Liability
To the extent permitted by law, our total liability for any claim relating to the service is limited to the amount you paid for the plan concerned. We are not liable for indirect or consequential losses. Nothing in these terms excludes liability that cannot be excluded by law.
12. Changes to these terms
We may update these terms from time to time. The version published on this page at the time of your order applies to that order. The date at the top shows when the terms were last changed.
13. Governing law
These terms are governed by the laws of the Province of Quebec and the federal laws of Canada that apply there. This does not deprive you of the protection of mandatory consumer laws where you live.
14. Contact
Questions about these terms? Message us on WhatsApp (+212 617-767050), email chdaouibassem@gmail.com or use our contact page.